For the purposes of this privacy policy, ‘Personal Information’ means and includes all information and sensitive personal data that can be linked to a specific individual or to identify any individual, such as name, address, mailing address, telephone number, email ID, credit card details, debit card details, card holder name, card expiration date, information about User mobile phone, DTH service, data card, electricity connection and any details that may have been voluntarily provided by the User in connection with availing any of the services on this site. Exception: Any information which User provides to an open, public environment or forum including (without limitation) any blog, chat room, social networking site, albums, community, classifieds or discussion board, is not confidential, does not constitute Personal Information, and is not subject to protection under Privacy Policy.
CRAZYPAY uses Personal Information for providing User with services explicitly requested by the User, to resolve disputes, troubleshoot concerns, for promoting safe services, collect money, assess User’s interest in our services, inform User about offers, services, updates, customize User’s experience, detect & protect CRAZYPAY against error, fraud and other criminal activity, enforce our terms and conditions, etc.
CRAZYPAY may collect non-personal information about User whenever they use and interact with the services. Non-personal information may include the browser name, the type of computer and technical information about means used by the User to connect to CRAZYPAY services, such as the information about the operating system and the Internet service providers utilized and other similar information.
This information is aggregated and used to help CRAZYPAY provide more useful information to the User and to understand which part of the services, its products and services are of most interest.
In order for you to access certain areas of the Website, we may require you to provide us with certain information ("Personal Information"). Personal Information includes the following information:: Your full name, address, e-mail address, telephone number, date of birth and bank or payment card details and any proof of your identity and/or address that we may request; Details of any transactions you carry out through our Website using your CRAZYPAY account and of the fulfilment of your requests; Details of any bank account (including but not limited to, account holder, account name, account number, sort code, online banking PIN, Transaction Authentication Number "TAN" and password, available balance and transaction history of your bank account), ITR, TAX certificates or any other income documents as necessary by us; Details of any credit, debit or other card used by you for transactions; Your participation in any promotion sponsored by us; Correspondence that you send us; Calls that we make to you or you make to us; Surveys that you complete through the Website or based on our request; Information collected through cookies. Please see Paragraph I (Cookies) of this Privacy Policy for more details; Your IP address, log-in times, operating system and browser type; and Details of your visits to our Website including, but not limited to, Traffic Data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access whilst visiting our Website.
A cookie is a small file which asks permission to be placed on the User’s desktop/laptop/mobile device's memory drive. Once the User agrees, the file is added and the cookie helps analyze web traffic. Cookies allow services to respond to the User as an individual. The services can tailor its operations to the User’s needs, likes and dislikes by gathering and remembering information about the User’s preferences.
Cookies help us better understand User’s behavior, and tell us which part of the services Users have visited and facilitates and measure the effectiveness of products and services offered by us. We treat information collected by cookies and other technologies as non-personal information. However, to the extent that internet protocol (IP) addresses or similar identifiers are considered Personal Information by applicable law, we also treat these identifiers as Personal Information.
We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our services in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide User with a better experience of CRAZYPAY services, by enabling us to monitor which pages Users find useful and which the Users do not. A cookie in no way gives us access to the User’s desktop/laptop/mobile device or any information about the User, other than the data a User chooses to share with us.
A User can choose to accept or decline cookies. Most web browsers automatically accept cookies, but a User can usually modify its browser setting to decline cookies if the User prefer. This may prevent the User from taking full advantage of the services.
The CRAZYPAY will not share any personal or sensitive data with any external organization unless the same is necessary to enable it to provide services (to User or business associates) or to enable completion of a legitimate transaction or for reporting which may be necessary or required pursuant to applicable law or pursuant to the terms and conditions applicable to such information as agreed to with The CRAZYPAY. The CRAZYPAY may disclose information about User and / or business associates as permitted or required by law.
CRAZYPAY shall access, preserve and share your information:
(i) With regulators, law enforcement or others in response to a legal request (e.g. a search warrant, court order or subpoena) if we have a good-faith/ belief that the law requires us to do so. This may include responding to legal requests from jurisdictions anywhere in India or abroad when we have a good-faith/ belief that the response is required by law in that jurisdiction, affects users in that jurisdiction and is consistent with Indian recognized standards.
(ii) When we have a good-faith/belief that it is necessary to: detect, prevent and address fraud, unauthorized use of the products, violation of our Terms or Policies, or other harmful or illegal activity; to protect ourselves (including our rights, property or products and services), the User or others, including as part of investigation or regulatory enquiries; or to prevent death or imminent bodily harm. For example, if relevant, we exchange information with third-party partners about the reliability of your account to prevent fraud, abuse and other harmful activity on and off our products and services.
Information that we receive about you (including financial transaction data) can be accessed and preserved for an extended period when it is the subject of a legal request or obligation, governmental investigation or investigations of possible violations of our Terms or Policies, or otherwise to prevent harm.
The CRAZYPAY shall take all reasonable precautions to maintain the confidentiality of personal and sensitive information / data pertaining to its User and business associates by imparting proper training to its employees and by providing restricted access to persons who may require access to such data strictly on a need to know basis.
The CRAZYPAY may change the data privacy practices and update this privacy statement as and when the need arises, and the same shall be made available on the website.